Call Us: +44 1865 817 420 Send us a
message / email
Send us a
WhatsApp Message
At your service

Pre-arrival Concierge

We don't just want the holiday you book with us to be great; we want it to be your best yet. After all, holidays are the most precious time of the year and we don't want you to waste a single minute. 

We'll take the headache out of the holiday planning process, saving you time, and offering infinite amounts of impartial and up-to-date advice. We're passionate about exceptional customer service and believe it's the little things that really make the difference.


Skiing trips booked with us involve so much more than simply staying in a beautiful chalet, or luxury hotel; we'll go the extra mile to make your holiday uncompromisingly unique and totally tailored around you. The secret lies in expert advice and advanced planning - we do far more than just book your accommodation. Our experience of over 20 years in the industry means we've built up an address book of tried and tested partners, and in partnership with the operators we work with in each resort, we can recommend the best ways to arrange your flights, transfers, ski lessons and much, much more. The best bit is you'll pay nothing for this service* - it's our treat to you as an Oxford Ski Company client. No membership fees, no minimum spend, just dedicated, expert concierge and support in the lead up to your departure.

Always dreamt of having your own butler service? Want to make sure the chalet's got your favourite whisky? Perhaps you're worried you won't be able to get the same baby food brand out there? Or maybe you'd like to organise a post-ski massage and pampering session? When it comes to food, our chalets and hotels cater to individual tastes and we can organise anything from elaborate six course dinners, to gourmet BBQs, après-ski cocktails and mountain picnics. Prefer to eat out one night? We'll recommend some of the best local restaurants.


Private Airport Transfers: Let someone else carry the luggage. You can be met at the airport and taken to your chalet/hotel in luxury vehicles with bottled water and refreshments on board (on request).

Private Jets: We can help you to charter a jet from your closest airport direct to your destination.

Helicopter transfers: Fly direct to your chalet or hotel, or the nearest heliport.

Ski Guiding and Instruction: We work closely with the best ski schools and guides in every resort, who offer anything from group tuition to private lessons for all ages and abilities.

Private Chefs:  Many chalets offer excellent full catering as standard but we can tailor this around your needs, devising a specialist menu for you or catering for a specific event or special occasion. Early children's suppers ensure the little ones get to bed on time and if you'd prefer to eat out, we can recommend the best restaurants in resort.

Travelling with children: Fully qualified and experienced nannies can be booked to look after your children throughout your stay on a full time or flexible basis. Babysitters can be organised for evenings out and any children's equipment you need, from cots to buggies, nappies and baby food can be arranged. Many resorts also offer crèche facilities.

Beauty Therapy/Spa: Enjoy a massage or beauty treatment in the comfort of your chalet or hotel. Many chalets have incredible spa facilities including swimming pools, saunas, hammams and hot tubs. We can also help you hire a personal trainer.

In House Ski and Boot Fitting Service: Avoid the hassle of trudging down to the local ski hire shop when you first arrive in resort and pre-order your ski equipment and the sizes that you need. Your skis, poles, snowboards and boots can be brought to your chalet and fitted in house.

Activities: Ice driving, husky sleighs, candlelit toboggan rides, heli-skiing...the only limit is your imagination! How about a live band playing in your chalet?

Chauffeurs and Prestige Vehicle Rental: Allow your private chauffeur to drive you to and from the lifts, resort centre and airport, or alternatively hire your own luxury 4x4 or SUV for the freedom of being able to drive yourself.

Any other requests? Nothing is too much trouble for us and we love a challenge, so please just ask.

*Some concierge services through third parties may be at an additional cost. 

What makes us different?


We have been designing and delivering luxury ski holidays for 22 years. Our experience in the industry is unparalleled. You can trust us to create the perfect trip for you and your family.


Our team live and breathe skiing and are passionate about the destinations we sell. We work with only the best chalet and hotel providers. All are regularly inspected to ensure our exacting standards are met.


Each Oxford Ski Company booking includes our complimentary pre-arrival concierge service. Your specialist will help arrange the all-important finer details that are part of planning the perfect ski holiday.


Your wishlist is empty