Meet the team

Sarah Roberts (nee Kitching)

Sarah Roberts (nee Kitching)

Head of Sales, Ski Chalets

My passion for skiing and being in the mountains was fueled by having survived three seasons in both the French and Austrian Alps! Now I am here to share my love and knowledge for the sport, properties and mountains with you.

I am a skier.

Favourite resorts: St. Anton, Val d'Isere and Verbier. Although St Anton will always have my heart!

Ski seasons: One in Courchevel 1850 and two in St. Anton.

Favourite properties: Maria Schnee in St Anton, La Tene in Val d'Isere and Edelweiss in Courchevel 1850.

Favourite lunch and après: Rodel Alm in St. Anton for their half chicken with a semmel (Austrian bread roll), Krazy Kangaroo for après and dancing on tables!!

My tip: Get the first lift and head high! In St Anton, head to Hospiz Alm in St Christoph and use the slide down to the bathrooms!

Karen Cabena

Karen Cabena

Head of Sales, Hotels and North America

With a passion for travel, sport and adventure I have been lucky enough to experience the amazing skiing in Canada and North America. I can help you do the same.

I am a skier.

Favourite resorts: Verbier in Switzerland, Park City in Utah and Jackson Hole in Wyoming USA.

Ski seasons: One in Breckenridge and one in Banff/Lake Louise.

Favourite properties: Hotel Rosa Alpina (San Cassiano), Hotel Le Saint Roch (Courchevel 1850) and Stein Erickson Lodge (Deer Valley).

Favourite lunch and après: Krazy Kangaroos (St Anton) and Ajax Tavern (Aspen). Lunch at Hospiz Alm in St Christoph – try the delicious local fried pancake dessert “Kaiserschmarrn”.

My tip: Take advantage of the mountain hosts for free ski guiding. Friendly volunteers who provide some great facts and history on the mountains as well as taking you to the best slopes for the conditions that day.

Annie Lambert

Annie Lambert

Senior Pre-Arrival Concierge

Skiing on a clear day and overlooking the snowy white mountains is unbeatable. Combining this with experiencing new resorts and copious amounts of local food and wine is my idea of perfection.

I am a skier.

Favourite resorts: Morzine, Zermatt and Lech.

Ski seasons: One in Morzine.

Favourite properties: Severin*s in Lech, Chalet Les Anges in Zermatt and Chalet Joux Plane in Morzine.

Favourite lunch and après: Le Panoramic in Tignes, with its luxurious alpine décor and sheepskin rugs is the perfect mountain lunch spot. The food and service are excellent, and if you are lucky you might meet Igloo, the resident St Bernard!

My tip: Ski lessons are not just for beginners. They are the perfect opportunity to perfect your techniques and boost confidence on the slopes. Remember to book in advance for the best options and availability.

Ellie Knowles

Ellie Knowles

Senior Hotel and North America Specialist

I love how invigorating a few days in the mountains can be. My ideal day involves being active whilst taking in the fantastic scenery, finishing off with an après drink! Having had the opportunity to visit and stay in many of the properties we feature, finding your ideal hotel is no problem at all.

I am a skier.

Favourite resorts: Banff, Park City and Zermatt.

Favourite properties: Washington School House in Park City, Grand Hotel Zermatterhof in Zermatt and Hotel Le Crans in Crans-Montana.

Favourite lunch and après: Piste Mountain Bistro, Jackson Hole for up-market American tapas. Après at Cloud Nine, Aspen Highlands.

My tip: Extend your break and take in a city stopover. New York in the United States, or Venice in Italy to name a couple. What is more, we can arrange it all for you.

Henry Daniels

Henry Daniels

Hotel and North America Specialist

Tearing down the slopes with bluebird skies never gets old, not to mention a few beers at the après-ski bar. I have skied all across the Alps, the Dolomites and Canada for the last 15 years and have stayed in some of the most incredible hotels along the way. 

I am a skier.

Favourite resorts: Zermatt, Courchevel 1850 and Verbier.

Favourite properties: Le K2 Palace (Courchevel 1850), The Severin’s Alpine Retreat (Lech) and La Mourra (Val d’Isere).

Favourite lunch and après: La Folie Douce (Val d’Isere), La Mangeoire (Courchevel 1850) and The Krone Bar (Lech).

My tip: If you are new to a resort I recommend paying for a private instructor. They will help improve your technique and show you the best spots to ski. Perfect for exploring the quieter, lesser known runs when the slopes are busy.

Moses Harrison

Moses Harrison

Hotel and North America Specialist

Having skied in Switzerland every year since I was born and after completing a season in the Three Valleys, skiing has become somewhat of an obsession. No year is complete without a trip to the snow. I am sure to have no problem in finding the ideal holiday for you.

I am a skier and snowboarder.

Favourite resorts: Crans Montana, St Martin De Belle-ville and the three valleys, Chamonix.

Favourite properties: La Bouitte (st Martin De Belle-ville), Le K2 Palace (Courchevel 1850) Le Crans Hotel and Spa (Crans Montana).

Favourite lunch and après: La Follie Douce (Meribel), The P bar (St Martin De Belle-ville) and La ferme de la Choumette (St Martin De Belle-ville).

My tip: Don’t rush for the queues in the morning, spend that time enjoying a good breakfast. Good food makes for a better day ahead.

Toby Galtress

Toby Galtress

Hotel and North America Specialist

Whether it’s a beautiful bluebird day cruising the pistes or a storm day weaving through trees, there is nowhere I’m happier than on the mountain. Having skied since childhood and been lucky enough to do four winter seasons (as well as one in the summer) across Europe and Japan, it is now my pleasure to share my passion for skiing and travelling whilst helping you find the perfect holiday.

I am a skier but can also snowboard.

Favourite resorts: Portes du Soleil, Espace Killy, Hakuba.

Ski seasons: One each in Avoriaz, Tignes, Alpe d’huez and Hakuba.

Favourite properties: Hotel des Dromonts, Suites de Nevada, Hotel Le Melezin.

My tip: Trees are your friends during bad weather. They shelter you from the worst of the winds and give a frame of reference so you can see where you are going in a whiteout. Plus, they trap the powder meaning you can lap great snow whilst everyone else is hiding inside!

Marcus Roberts

Marcus Roberts

Chalet Specialist

My first ski experience was nearly 20 years ago, and I have never looked back. After two seasons in La Plagne, and five years crewing superyachts worldwide, I decided to put my knowledge to good use and help others discover amazing properties in the world’s best resorts.

I am a skier.

Favourite resorts: La Plagne and Verbier.

Ski seasons: Two in La Plagne.

Favourite properties: Chalet Aurora in Verbier, Chalet Tschoder in St Anton and Chalet Le Grenier in Meribel.

Favourite lunch and après: If you are after a great lunch with a fabulous view then head no further than the Bergerie in La Plagne.

My tip: Take part in an evening meal up the mountain, followed by either a torch lit ski or toboggan ride back to the village for a vin chaud.

Alex Harvey

Alex Harvey

Chalet Specialist

Having skied every year since I was two, including two seasons, I believe there is no better way to escape normal life than in the bubble of a ski resort. Whether you are a thrill seeker looking to explore or a scenic skier requiring a more relaxed experience, I want to find the perfect resort for you.

I am a skier first but can also snowboard.

Favourite resorts: Les Gets, Val d’Isere and Megève.

Ski seasons: One in Les Gets and one in Val d’Isere.

Favourite properties: Grande Corniche (Les Gets) and Lafitenia (Val d’isere).

Favourite lunch and après:  L’Etincelle (Val d’Isere), Chez Nannon (Les Gets) and La Folie Douce (Megève).

My tip: A great way to find the best runs in resort is to speak to your chalet staff or to book a guide for your first day, even if you’ve been to the resort before. 

Tim Newns

Tim Newns

Chalet Specialist

Escaping to a snowy mountain resort, enjoying the beautiful scenery, good food and exquisite wine is the best way to relax the mind and refresh the soul. Whether travelling with family, friends or solo, we are sure to have the perfect property for you.

I am a skier but also can snowboard.

Favourite resorts: Chamonix, Val d’Isere and St. Anton.

Favourite properties: Chalet Twenty 26 (Morzine), Debussy (Morzine) Chalet Bel Sol (Val d’Isère) The Fairmont Chateau (Whistler).

Favourite lunch and après: Zum Zee in Zermatt and La Folie Douce in Val d’Isère.

My tip: A guide is a great way to explore a new area as they will know the quietest slopes and the best restaurants. If you own ski boots, start ‘wearing them in’ a few days before you depart. The first day back will be so much easier!

Pippa Gaskell

Pippa Gaskell

Chalet Specialist

Having skied every year since I was 6, skiing has become a way of life for me. After completing two ski seasons in Les 3 Vallées, I can think of no better way to spend my days then searching through the beautiful chalets the alps have to offer to make your holiday one to remember.

I am a skier.

Favourite resort: Meribel, Courchevel 1850 and Verbier

Ski seasons: One in Courchevel 1850 and one in Meribel

Favourite properties: Shemshak Lodge in Courchevel 1850 and Chalet Norte in Verbier

Favourite lunch and Après: Le Clos Bernard in Meribel, it’s a hidden gem surrounded by forestry and breath-taking mountain views. 

My tip: Avoid the hustle and bustle of morning queues at the Chaudanne, by asking your driver to drop you at the Meribel Altiport. Where you can hop straight on the Altiport chairlift to explore Les 3 Vallées.

Tom Smith

Tom Smith

Chalet Specialist

I have been skiing since I was ten and for years I wanted to move to a ski town and become a ski instructor, I achieved that and worked in Sunshine Village. Skiing is one of my favourite things to do, so if you need someone to tune up your ski technique let me know!

I am a skier and beginner snowboarder.

Favourite resorts:  St. Anton, Austria and Banff, Canada.

Ski seasons: Five seasons in Banff.

Favourite properties: Chalet Vieux Pont in Val d'Isere and Chalet Hickory in Verbier.

My tip: Whatever your level a ski lesson is a must. Nothing can ruin a trip more than the frustration of trying to teach yourself to ski or even worse getting your partner to teach you! Save your relationship and get a lesson, it’s great fun for everyone.

Jemma Price

Jemma Price

Pre-Arrival Concierge

I fell in love with winter holidays and the mountains not just for the skiing. The quality time spent with friends and family, racing on sledges and dancing on tables in ski boots is incredible. Once you’ve experienced it, you’ll be desperate to return.

I am a skier.

Favourite resorts: The Milky Way, St Martin de Belleville.

Ski seasons: Two in Sestriere in The Milky Way.

Favourite properties: Baita 1697 (Milky Way), The Loft (Courchevel Moriond 1650), Chalet Abode (St Martin de Belleville).

Favourite lunch and après: Head to La Gargote Fashion Café in Sestriere for beautiful pizzas and the best après party in the Milky Way.

My tip: Give yourself some extra time in the mornings, especially on the first day. It is easy to forget how long it can take to layer up before heading to the slopes!

James Andrew

James Andrew

Pre-Arrival Concierge

I only ever planned on doing one season, I loved it so much I ended up doing three. I do not think there is any way to replicate the incredible feeling of gliding through waist deep, untouched powder with friends and will always jump on any opportunity to hit the slopes.

I am a skier.

Favorite resorts: Verbier, Lech and Zermatt.

Ski seasons: Three all in Verbier, Switzerland.

Favourite properties: Chalet Chouqui in Verbier and Chalet N in Lech.

Favourite lunch and après: Make your way down Greppon Blanc and discover Le Bois Sauvage... An amazing mountain restaurant with unrivalled views across the alps. A long lazy lunch in the sunshine with a large glass of rosé, then back to Verbier to Le Farinet for après ski. Be sure to leave by 15:00 to make it back in time to Verbier!

Jadie McDermott

Jadie McDermott

Pre-Arrival Concierge

I have studied travel for six years therefore I have a huge passion for the industry. Everybody should experience a ski holiday at some point in their lives, I want to share my passion and give people the same experiences I have had myself with memories you will never forget.

I am a snowboarder.

Favourite resorts: St Martin de BellevilleTignes and Meribel.

Favourite properties: Chalet Abode and Chalet Ecurie in St Martin de Belleville, and Le Chalet Zannier in Megeve.

Favourite lunch and après: La Panoramic in Tignes, Le Rond Point in Meribel and La Folie Douce in Val d'Isere.

My tip: Try something different: Snowshoeing unlocks the unexplored mountain, the views are unbelievable. If you book a full day you can usually stop for lunch at a more secluded restaurant or pack a picnic for an extra romantic lunch in the snow.

Rupert Longsdon

Rupert Longsdon

Founder and CEO

I am an Alpine and Telemark skier.

Favourite resorts: Crans-Montana, Val d’Isere and Zermatt.

Ski seasons: Two in Val d'Isère, over 10 years in Crans-Montana and Méribel.

Favourite properties: Chalet La Bergerie in Courchevel 1850 and Chalet N in Lech, Chalet Grace in Zermatt.

Favourite lunch and après: Le Panoramic in Tignes. Be prepared to get settled in. Time it right to get the Tufs lift back to Val d’Isere mind you. The sun terrace of L’Etincelle in Val d’Isere late season. Only a short ski home.

My tip:  You can never stop learning and this is particularly true when it comes to skiing. Always budget for a ski instructor or guide, you will get so much more out of your holiday. Book afternoon group lessons at New Year and Half Term. No morning rush, lessons are quieter, no queues and still time to drop and have a long lunch…

Mark Gibbins

Mark Gibbins

Managing Director

I have always believed that skiing is a means of transportation to and from lunch...I am the person you need to speak to about finding the perfect terrace spot for a fine Alpine lunch!

I am a skier.

Favourite resorts: Crans-MontanaVal d'Isère and Whistler.

Ski seasons: Six in Crans Montana and two in Meribel.

Favourite properties: Ferme de Moudon in Les Gets and the Residences at The Four Seasons Whistler.

Favourite lunch and aprèsSignal in Val d'Isère for lunch and the infamous après at La Folie Douce (and now also in Val Thorens and Méribel).

My tip: Invest in your own pair of ski boots, even if you only ski six days a year...go that extra step and get a custom fit pair from SureFoot. 

Mike Kelly

Mike Kelly

Sales Director

I have always had a passion for travel and exploring new places. I have been lucky enough to travel to 50 countries and work on five continents, and I love nothing more than sharing my knowledge and enthusiasm with our clients. Before joining Oxford Private Travel I spent seven years in Africa working in luxury experiential tourism at some of the top properties on the continent, so I know what it takes to deliver a truly world class travel experience!

I am a skier.

Destinations I love: Seychelles, Croatia, Vietnam, India, Kenya

Properties I love: The Brando (French Polynesia), Londolozi Game Reserve (South Africa), Palazzo Avino (Amalfi Coast).

Recently visited: Kenya, Seychelles, South Africa, Croatia, Italy

My tip: Travel is all about experiences and memories. Whilst it’s important to take photos, make sure you also spend time soaking up the sights, sounds, smells and tastes of your destination too!

Jon Sopher

Jon Sopher

Chairman

I have many years of experience consulting for businesses across all sectors and have been a loyal client of the Oxford Travel Collection throughout that time, so am delighted to be on the team contributing to the continuing success of the operation. I am an avid traveller and an average skier; very much a fair weather person.

I am a skier.

Destinations I love: Val d'Isere and St Anton.

Properties I love: Hotel Le Brussels in Val d'Isere and Puerto Pollensa in Mallorca.

Recently visited: Morzine and Val d'Isere.

My travel tip: Get yourself a Euro debit card for maximum ease, convenience and security during your holiday.

Joanna Whinney

Joanna Whinney

Marketing Manager

My love of travel started like so many lucky graduates…a backpack, a rough guide and a Round the World ticket. From my early days of solo travel, a summer season working in Positano on the Amalfi Coast, tailor-making bespoke holidays for an independent travel company to marketing a fabulous collection of Caribbean, Indian Ocean and Arabian hotels I have always been driven by the sheer wonder of the destinations we have in this world.

I am a beginner skier.

Favourite resort: Chamonix.

Favourite properties: Chalet Mont Blanc, Chalet Edelweiss and The Four Seasons, Whistler.

My tip: You don’t want to waste a moment of your amazing holiday queuing to get your ski equipment organised or booking in to find last minute ski school options. Instead speak to our friendly concierge team who will happily pre-arrange this all for you.

Cameron Free

Cameron Free

Digital Marketing Manager

I love travelling, whether it is a city break, a luxury holiday to the Maldives or the perfect luxury ski holiday in Val d’Isere. I love to visit new places and do my best to not visit the same city twice. There’s nothing better than enjoying your holiday with some fantastic activities alongside some fantastic food!

I am a beginner skier.

Favourite resorts: Val d’Isere, Courchevel 1850 and Maldives.

Favourite properties: Chalet Marco Polo, Chalet Zermatt Peak, One & Only Reethi Rah.

Favourite lunch and apres: Food with a view is a must! Nothing better than looking at the stunning mountains or seaside whilst enjoying fantastic food.

My tip: Always make the most out of your travels with new adventures, foods and more!

Jasmine Jones

Jasmine Jones

Digital Marketing Assistant

With a background in marketing, my love for travel was only triggered in recent years. Since then, I have vowed to visit and experience as many destinations as possible – picking a completely new country each time I book a holiday. The incredible food and photography opportunities are two of my favourite reasons to travel, alongside meeting locals and learning about their varied culture.

Destinations I love: Meribel, Amalfi Coast and Vietnam.

Favourite properties: Chalet Le Grenier, Hotel Santa Caterina and Six Senses Con Dao.

My tip: Plan in advance to ensure you cover all the sights and experiences important to you during your trip. That said, allow some flexibility in your itinerary for impromptu changes in resort to allow you to explore sights you’ve newly discovered throughout your trip.

Rosie Arntsen

Rosie Arntsen

Executive Assistant to the Directors

I have always loved traveling and have been lucky enough to visit some incredible places. There is nothing better than getting to experience the amazing food and cultures they have to offer.

I am a beginner skier.

Destinations I love: New York, Cape Town and Sydney

Favourite properties: Chalet M, Chalet Bluebird and Maison Blanche et Verte

My Tip: Research the sights and activities you would like to experience before hand to ensure you have time to fit it all in. I always like to ask for recommendations from those who have visited before.

Jenny Goward

Jenny Goward

HR Manager

Exploring different countries and cultures by going on that perfect holiday is what motivates me and I’ve been very lucky to have been able to do a lot of overseas travel. I love spending quality time with family and friends, exploring new destinations and local food/wine.

I am a beginner skier.

Favourite destinations: Italy, Spain, Greek islands, Hawaii and the Caribbean.

Recently visited: India and Brazil.

My tip: Always take the time to plan your holiday and have an itinerary to ensure that you visit all the places you want to whilst in that country. Make sure you factor in some “down time” to relax and re-charge your batteries as well as sightseeing. The world is a small place these days with air travel so take time to go and explore different places.

Neil Kitchen

Neil Kitchen

Operations Manager

After completing two ski seasons in Verbier, I felt it was time to get a 'proper job' in the ski industry. I love talking about amazing properties every day and count myself very lucky to have visited and experienced some of the best chalets in the Alps.

I am a skier but can also snowboard.

Favourite resortsZermatt, Verbier and Meribel.

Ski seasons: Two in Verbier.

Favourite properties: Chalet Norte in Verbier, Chalet Le Blanchot in Courchevel 1850 and Tivoli Lodge in Davos.

Favourite lunch and après: Chez Vrony in Zermatt for a fine lunch and the aptly named Après-Ski Bar in Verbier. 

My tip:  Avoid the morning queues at Medran in Verbier by asking your driver to drop you at Carrefour and use the six man chair to get up to Ruinettes.

Melissa Tideswell

Melissa Tideswell

Finance Manager

Good food and travel are two things which have always been close to my heart. Having lived for two years in France, travelled to many countries and having skied in various resorts across Europe for over 20 years – I feel extremely lucky to be able to help to facilitate others to enjoy similar experiences. 

I am a skier.

Favourite resorts: Val Thorens, Courchevel 1850 and Saas Fee.

Favourite properties: Hotel Le Val Thorens in Val Thorens, Hotel Le K2 Altitude in Courchevel and Chalet Annapurna in Saas Fee.

My tip: Make the most of everything the mountains have to offer: Rise for first lift, eat lunch in one of the amazing mountain eateries and don’t forget to stop and take a moment to really appreciate the natural beauty – it really takes my breath away. Finally, relax in the afternoon sun with an après-ski drink and enjoy the delicacies of the local restaurants in the evening.

Faye McPhillips

Faye McPhillips

Bookings Administrator

I lived in Cyprus from the age of four so travelling, flying and seeing different cultures has been the norm for me from an early age. I love visiting new countries and particularly enjoy seeing how different cultures live and eat. I am a beginner skier.

Destinations I love: Cyprus, St. Lucia and Italy.

Properties I love: Anassa in Cyprus, Canella at Ca’nova in Venice and Jade Mountain in St Lucia.

Recently visited: Cyprus, St. Lucia, Barbados and Costa Rica.

My tips: Experience different tastes, sounds and cultures. Have a go at traditional dancing, try a dish you’ve never tried and meet people you will never forget because holidays are to be remembered.

Jo Corlett

Jo Corlett

Accounts Administrator

After working in Finance for the first three years of my career I had a desire to see more of the world. This led me to go and work as cabin crew for BA and Virgin Atlantic for a short time before returning to the world of Finance. I have now been lucky enough to combine the two by joining the Oxford Travel Collection. Now, holidays are a top priority in my family life!

Destinations I love: San Francisco, Cape Town, South of France, Kefalonia.

My tip: Try and find out as much about your destination before actually arriving there. This will save precious time on your first couple of days and will avoid potential restaurant/activity opportunities being missed.

Saffron

Saffron

Border Terrier

I hold a pretty important role within the company and that is ensuring the other canines here tow the line; as the boss's dog I feel this is my duty. Outside of that, I pretty much just sleep. 

I am a dog.

Owner: Mark Gibbins

Favourite spot: My bed, obviously. 

Favourite time of day: Breakfast time and five minutes of madness running around in circles. 

Party trick: Not sure I have one....unless looking darn cute is a trick!

Bertie

Bertie

Cocker Spaniel

I am always happy, life is so good! I seem to attract a lot of attention too – maybe it’s my extra long lashes? I have been at Oxford Travel Collection since I was nine weeks old, but they still won’t let me answer that thing that rings all the time. 

I am a dog.

Owner: Neil Kitchen

Favourite spot: Bed, but only if Sergei the meerkat comes with me.

Favourite time of day: Greeting everyone in the mornings.

Party trick: Giving high fives!

Will

Will

Labrador

My most important office duties include chasing Saffron first thing in the morning, sleeping on my back so I am in the way of everyone, and pulling my puppy dog eyes when I want to go for a walk!

I am a dog.

Owner: Sarah Roberts

Favourite spot: My office bed.

Favourite time of day: Arriving at work, afternoon walk and home time! The rest of the time I’m asleep!

Party trick: Looking ridiculously comfortable and relaxed when everyone is hard at work!

Joey

Joey

Jackshund

My favourite thing to do is to follow my human around the office, but I’m also trying my luck to impress Thula – we like romantic afternoons holding paws whilst watching the garden outside.

I am a dog.

Owner: Melissa Tideswell

Favourite spot: Being as close to my human as possible.

Favourite time of the day:  9am – when Thula arrives, closely followed by lunch time belly scratches.

Party trick: Performing a jumping dance for my human whenever she comes back into the room.